Refund policy

We want you to be happy with your purchase. Please read our return policy below:

• Personalised items:
  Unfortunately, we do not accept returns or offer refunds on personalised or custom-made items unless they are faulty.
• Non-personalised items:
  We accept returns on all non-personalised items within 14 days of delivery. Items must be returned in the same condition as received, unused, and in their original packaging.
• Faulty or damaged items:
  If your item arrives faulty or damaged, please contact us as soon as possible with photos, and we will arrange a replacement or refund.
• Return postage:
  Customers are responsible for return postage costs unless the item is faulty.

If you have any questions, please feel free to contact us.